User Spot Help Guide

Every order you place at UserSpot.com is important to us, but we know that holiday gifts are extra-special. If you haven't ordered from our Web site in a while, you may need to update your account information.

To make sure your holiday gifts reach their recipients on time, please take a moment to read through the following tips before placing your order.

• Gift Suggestions at Gift Central
• Allow Enough Time
• Select Gift Options
• Note the Seller
• Double-check Your Order
• Gift Certificates
• Holiday Gift Returns

Need help with gift suggestions? Check out our new tools at Gift Central. We'll help you find gifts with our Gift Guide, keep track of all your gift ideas using our Gift Organizer, and locate the Wish Lists of other UserSpot.com customers.

When selecting items, please note the availability estimate listed on each item's product detail page. This is the amount of time it will take us to obtain and prepare the item before shipping it. Here's the basic equation we use to determine your delivery date:

(Availability) + (Shipping Time) = Total Delivery Time

For holiday gifts, we've made this calculation easier for you by providing a calendar of ordering deadlines--just click the appropriate link below for your gift's destination:

• U.S. Holiday Ordering Guidelines
• International Holiday Ordering Guidelines

If you are ordering several items to be shipped to the same address and select the option to "Group my items into as few shipments as possible" (this is the default option), please be aware that items with longer availability estimates (including not-yet-released items) may hold up the shipment of items that are available sooner. We will display an estimated shipping date on the last page of the order form, just before you submit your order. If this date doesn't meet your needs, you should either choose a faster shipping option or place a separate order for any items with longer availabilities.

When filling out the order form, let us know that the order is a gift: Check the box next to the line that reads "Add gift-wrap/note" underneath the item's listing in your Shopping Cart. When you check this box:

• You can request that we wrap your gift (for an extra fee). Click here to see some examples.
• You can add a gift message--it's free! If you are sending several items to the same address, you can enter a separate gift message for each item to indicate who should receive each one.
• We won't display prices on the packing slip included with the order.
• If the recipient needs to return an item, we will send a gift certificate for the amount of the return; please note that this gift certificate will be sent to the same address to which the order was shipped.
• If you order a magazine subscription as a gift, a postcard announcing your gift subscription will be sent to the recipient within approximately 3 weeks of your order.

Note: these instructions apply only for items fulfilled by UserSpot.com. Read below for more information on identifying the seller of an item.

The items offered on our Web site may be sold by UserSpot.com or by third-party sellers ranging from individuals selling used items on UserSpot Marketplace to well-known retailers such as Target and Office Depot.

If the seller of an item is not UserSpot.com, this will be noted on the product detail page and on the Shopping Cart summary page, just beneath the item's name.

Please note that gift wrap and messaging options, promotional offers, payment, shipping, and return policies may be different for each seller. At this time, we do not offer the option to add gift-wrap or gift notes for items ordered from UserSpot Marketplace sellers.

We will display all of your order details on the final page of the order form. Please be sure to double-check the shipping address, shipping option, payment method, estimated shipping date, gift status, and order total. If any of these details appears incorrect, click the "Edit" button next to the information that needs correcting, and provide us with the new information before submitting your order.

If your order qualifies for FREE Super Saver Shipping, be sure to click the button next to this option; we do not automatically apply FREE Super Saver Shipping to qualifying orders. Also, please note that selecting this option will cause your order to take 3 to 5 business days longer than if you select standard shipping.

While it is possible to make changes to your order after submitting it, doing so may cause your order to take longer. To avoid delays, please make sure your order is correct before submitting it.

If you do need to make any changes, the quickest way is to visit Your Account and make the changes yourself online.

If you're not sure what your recipient would enjoy, or if you just remembered someone at the last minute, an UserSpot.com gift certificate makes a great gift! Gift certificates can be ordered in any amount between $5.00 and $5,000.00. They can be delivered via either e-mail or physical mail anywhere in the world.

UserSpot.com gift certificates are valid for two years from the date of purchase. Please note that there are some restrictions regarding which products can be purchased with a gift certificate. Click here for more information on ordering gift certificates and to read the fine print.

Our standard policy is to accept most returns within 30 days from the date of delivery. However, we understand that many customers like to order holiday gifts early, and so we have extended our returns period for the holidays.

Items shipped between November 1, 2006 and December 31, 2006 may be returned until January 31, 2007 for a full refund, subject to our other returns restrictions.

Please note that if an item was not designated as a gift when purchased, the refund will be issued to the purchaser regardless of who returns it. For more information about our refund policies, click here.